1. About these Terms
These Terms of Service (“Terms”) apply to all business and financial services supplied by Ps Bal Pty Ltd (ABN 91 702 471 038) (“we”, “us”, “our”) to you (“you” or “the Client”). By engaging us, accepting a quote, or using our website at https://psbal.site, you agree to be bound by these Terms.
If there is any inconsistency between these Terms and the terms of a signed engagement letter or written quote accepted by both parties, the engagement letter or accepted quote will prevail to the extent of the inconsistency.
2. Our Services
We provide business and financial services to small and medium businesses, including (but not limited to) bookkeeping, BAS preparation and lodgement support, payroll administration, management reporting, business administration support, and advisory services. The full scope of our services is described on our Services page.
The specific services to be provided to you, together with the applicable fees and timeframes, will be set out in a written quote or engagement confirmation.
3. Quotes and Engagement
Quotes provided by us, including through our quote request page, are indicative and remain valid for thirty (30) days from the date of issue unless otherwise stated in writing.
An engagement arises when you accept a quote in writing (including by email) or otherwise confirm in writing that you wish to proceed. We are not obliged to commence work until the scope, fees and key deliverables have been confirmed in writing.
If the scope of work changes during an engagement (for example, additional transactions, payroll variations, or extra reporting requests), we will notify you of any revised fees before undertaking the additional work. Where reasonably practicable, we will seek your written approval first.
4. Fees, Invoicing and Payment
All fees are quoted in Australian dollars (AUD). Fees are exclusive of Goods and Services Tax (GST) unless expressly stated otherwise, in which case GST is payable in addition at the prevailing rate.
Invoices are issued in accordance with the payment schedule in your quote or engagement confirmation. Unless otherwise agreed in writing, invoices are payable within fourteen (14) days of the invoice date by the payment method stated on the invoice.
You must notify us in writing of any disputed invoice within seven (7) days of receipt, setting out the reasons for the dispute. We will work with you in good faith to resolve any genuine billing dispute promptly.
If an invoice remains overdue, we may (after giving you written notice) suspend performance of our services and charge reasonable administration costs or interest on the outstanding amount, to the extent permitted by law and as set out in the engagement confirmation.
5. Your Obligations
You agree to:
- provide accurate, complete and timely information, records and documentation reasonably required for us to perform the services;
- ensure all financial records supplied to us are lawful, authorised and reflect genuine transactions;
- respond to our reasonable requests within timeframes needed to meet lodgement or reporting deadlines;
- maintain appropriate backups of your own records and data;
- comply with all laws applicable to your business, including taxation, superannuation and employment obligations; and
- promptly tell us of any change to your contact details, business structure, or circumstances that may affect the services.
We rely on the accuracy of the information you provide. We are not responsible for errors, omissions, delays or adverse outcomes caused by inaccurate, incomplete or late information supplied by you or on your behalf.
6. Confidentiality
Both parties agree to keep confidential all non-public information disclosed by the other party in connection with an engagement, including financial records, commercial arrangements and business plans, except where disclosure is required by law, by the Australian Taxation Office, by a professional body to which we answer, or where you have given written consent.
This obligation survives the end of any engagement.
7. Intellectual Property
All intellectual property owned by us prior to an engagement, and any templates, workflows, checklists, systems and materials we create or use in delivering our services, remain our property (or the property of our licensors).
Subject to payment of all fees due, you receive a non-exclusive, non-transferable licence to use the deliverables we provide to you for your ordinary business purposes.
All business data, records and source documents you provide to us remain your property. On request and at the end of an engagement, we will return or make available your records in a reasonable format, subject to any legal retention requirements.
8. Consumer Guarantees and Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable Australian legislation.
Where the Australian Consumer Law applies to our services, we guarantee that the services will be rendered with due care and skill, will be fit for any purpose you make known to us and we have accepted, and will be supplied within a reasonable time. If we fail to meet a consumer guarantee that applies to you, you may be entitled to remedies under the Australian Consumer Law, which may include re-supply of the services or a refund, depending on the circumstances.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For more information about your consumer rights, you may visit the website of the Australian Competition and Consumer Commission.
9. Limitation of Liability
To the maximum extent permitted by law, and except as set out in these Terms or as cannot be excluded under the Australian Consumer Law, we are not liable to you for any indirect, incidental, special or consequential loss or damage, loss of profit, loss of revenue, or loss of business opportunity, arising from or in connection with the services.
Where we are found liable for a failure to comply with a consumer guarantee that applies under the Australian Consumer Law, and where the Australian Consumer Law permits us to limit our liability, our liability is limited (at our election) to the supplying of the services again, or the payment of the cost of having the services supplied again.
Our total aggregate liability arising out of or in connection with any engagement is otherwise limited to the fees paid by you for the specific services that gave rise to the claim.
10. Third-Party Services
Some services may involve third-party platforms and agencies, including accounting software providers, the Australian Taxation Office, banks, and payment processors. Their services are governed by their own terms and conditions, and we are not responsible for outages, errors, fee changes, or policy decisions of third parties.
Where we act on your behalf in lodgements or submissions (for example, BAS lodgement through the Australian Taxation Office), you remain legally responsible for the accuracy and completeness of the underlying information and for your taxation obligations.
11. Privacy
We handle personal and business information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, which forms part of these Terms. By engaging us, you consent to the collection, use and disclosure of your information as described in that policy.
12. Suspension and Termination
Either party may terminate an engagement by giving fourteen (14) days’ written notice to the other party, unless a shorter period is agreed in writing or required by law.
We may suspend or terminate an engagement immediately, with written notice, if you fail to pay an overdue invoice after the notice period, provide false or misleading information, or engage in unlawful, abusive or unsafe conduct towards our personnel.
On termination, you remain liable for all fees and disbursements incurred up to the effective date of termination, and we will provide a reasonable handover of work completed to that date, subject to payment of outstanding fees.
13. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on this page with a revised “Last updated” date. Where a change materially affects an existing engagement, we will notify you in writing before it takes effect. Continued use of our services after updated Terms are published constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the jurisdiction of the courts of Western Australia and any courts competent to hear appeals from those courts.
15. Contact Us
If you have any questions about these Terms, or wish to exercise any right under them, please contact us:
- Entity: Ps Bal Pty Ltd (ABN 91 702 471 038)
- Location: Perth, Western Australia
- Email: ceo@psbal.site
- Website: https://psbal.site